TARMAGO

Terms of Sale

Last updated: 29 October 2026

Article 1 — Purpose

These Terms of Sale govern the booking and purchase of places for motorcycle track days through the tarmago.com platform, published by JOH Consulting (“Tarmago”). Tarmago acts as an intermediary connecting track day organisers and riders, except for the days it organises itself (marked “Tarmago Official”). Days marked as “indicative” are not sold by Tarmago: they are taken from public information and are booked directly with their organiser, outside these Terms. By confirming an order, the user acknowledges having read and accepted these Terms of Sale.

Article 2 — Booking

Bookings are confirmed once paid in full via Stripe. A confirmation email is sent automatically to the address provided. The spot is guaranteed upon receipt of payment. Users can book as a logged-in member or as a guest checkout. Each participant must hold their own booking.

Article 3 — Prices

Prices are displayed in euros, taxes included. They include the Tarmago commission (7% incl. tax on the spot price and options, excluding insurance). Optional insurances are paid in full to the organiser (0% commission). Event creation and registration on Tarmago are free for organisers.

Article 4 — Payment

Payment is made by card via Stripe (3D Secure authentication). Funds remain with Stripe, a licensed electronic money institution, until they are transferred to the organiser's Stripe Connect account: the day after the event (D+1), or no later than 85 days after payment for a booking made more than 85 days before the event, in which case the transfer takes place before the event. In all cases, if the organiser cancels the event, you are refunded in full (Article 8). Tarmago stores no card data.

Article 5 — Right of withdrawal

Under article L221-28 of the French Consumer Code, the right of withdrawal does not apply to leisure services to be provided on a specified date. Trackday bookings being leisure services on fixed dates, they are excluded from the right of withdrawal. Users are informed of this and explicitly accept it when validating their order.

Article 6 — Cancellation by the rider

Although the right of withdrawal does not apply, every organiser sets a cancellation policy displayed on the event page before purchase. Three possible policies:

  • Flexible: cancellation possible up to D-7, 100% credit
  • Moderate: cancellation possible up to D-14, 100% credit
  • Strict: cancellation possible up to D-30, 100% credit

Any cancellation outside these windows entitles you to no refund or credit.

Article 7 — Credits

When a cancellation is made within the deadlines, a full-amount credit is added to your Tarmago account. Credits are valid for 12 months from creation and usable on any Tarmago booking. When a credit covers 100% of a new booking's amount, no card payment is required. If the credit is partial, only the difference is charged to the card. Credits are non-cashable and non-convertible into money.

Article 8 — Cancellation by the organiser

If an event is cancelled by the organiser, a full refund is automatically processed to the card used at payment via Stripe, including where the price has already been transferred to the organiser. For bookings paid by credit, a new credit of the same amount is re-issued. The organiser commits at publication time to a flat €50 penalty if cancellation occurs after bookings have been confirmed.

Article 9 — Liability

Tarmago is an intermediary connecting organisers and riders. The organiser is responsible for the running, safety, supervision and regulatory compliance of the event. When Tarmago organises a day itself (marked “Tarmago Official”), it bears the organiser's responsibility. Riders are responsible for their gear, physical fitness, compliance with safety rules and with the organiser's instructions, and for checking that their level matches their chosen group. When it does not organise the day, Tarmago is not liable for damage resulting from how it is run, unless Tarmago fails to fulfil its own obligations as an intermediary (in particular the accuracy of the information it publishes and the handling of the booking and payment). These provisions apply to the extent permitted by law: they neither remove nor reduce the rider's right to compensation if Tarmago fails to fulfil its obligations, and neither exclude nor limit Tarmago's liability for personal injury or for its own fault.

Article 10 — Minors

The use of Tarmago and the booking of track days are reserved for adults (18 years old and over). By creating an account and making a booking, the user declares being 18 years old or older.

Article 11 — Personal data

Personal data collected as part of bookings is processed in line with our Privacy Policy available at tarmago.com/fr/confidentialite. Privacy policy

Article 12 — Mediation

In accordance with Articles L612-1 et seq. of the French Consumer Code, consumers may use a consumer mediator free of charge to settle amicably a dispute with JOH Consulting (Tarmago). Before referring a dispute to the mediator, the consumer must first have sent a written complaint to Tarmago customer service (contact@tarmago.com); if no satisfactory answer is received, the mediator can be contacted no later than one year after that complaint. The appointed mediator is CM2C (Centre de la médiation de la consommation de conciliateurs de justice): 49 rue de Ponthieu, 75008 Paris, France; tel. +33 1 89 47 00 14; litiges@cm2c.net; online form: https://www.cm2c.net/declarer-un-litige.php.

Article 13 — Force majeure

Tarmago cannot be held liable for non-performance of its obligations in case of force majeure as defined in article 1218 of the French Civil Code, including natural disasters, epidemics, generalised internet outages, government decisions or any circumstance beyond Tarmago's reasonable control.

Article 14 — Tarmago's reservations and abuse cases

Tarmago reserves the right, at any time and without prior notice or compensation, to cancel, suspend or refuse any order, user account or platform access in the following cases, this list being non-exhaustive:

  1. Manifest attempt at fraud, circumvention of pricing terms or exploitation of a technical flaw of the platform, including if a booking resulted in a void or incomplete transaction without proper financial counterpart.
  2. Behaviour adversely affecting the platform's proper operation or the integrity of other users (organisers and pilots alike), particularly serial bookings followed by mass cancellations, identity fraud, or abusive use of discount codes and credits.
  3. Failure to comply with these Terms of Sale, the User Terms, or any applicable legal or regulatory provision.
  4. Manifestly erroneous information provided by the user during registration or booking (false name, false email, false identity, etc.).
  5. Uploading timing data that is forged, edited or belongs to another rider, in particular to appear in the rankings.

Where this article applies, Tarmago may:

  • Cancel the booking without refund (in particular in case of exploitation of a technical flaw or void transaction);
  • Block the user account temporarily or permanently;
  • Retain sums already collected as a contractual penalty for the harm suffered (notably administrative time and reputation damage);
  • Initiate any legal action or prosecution that Tarmago deems necessary to repair the harm suffered.

The user acknowledges that the implementation of this article shall not give rise to any compensation for the user or third parties.

Article 15 — Rankings and session sharing

Every rider who uploads lap-timer files appears by default in the per-layout rankings, under their first name followed by their last initial by default for new accounts, or under their username if they prefer (previously saved choices are kept; the full name is never published), with their best lap and, if their sectors are shared, their best time in each sector of the layout; they can opt out at any time, or hide a single session, with immediate effect. Signed-in riders can open the session of a ranked lap and view what its rider chose to share: lap times, sectors, speeds and the GPS trace of their lap, limited to the circuit; each of these is shared by default and can be hidden by its rider, session by session. The rider alone controls these settings, session by session. The AI-written review is never shared. A signed-in rider can report a lap that looks wrong: the lap leaves the rankings once three different riders have reported it, then Tarmago checks it and restores or removes it; in every case it stays in its rider's session, and the rider never learns who reported it. The data viewed may only be reused for personal purposes: extracting, republishing or using it commercially is prohibited. GoPro exception: only the ranked lap, its season, source and GPS frequency are published with the usual ranking information, labelled “uncertified GPS lap time”. The lap can be reported, but other laps, their count, sectors, speeds and GPS trace are not shared, including for previously imported sessions. Sector rankings, public-profile records, distinctions and proof of attendance remain excluded for this source. GPS frequency does not certify the time or its accuracy. If your best ranked lap on a layout comes from a GoPro, no record for that layout is shown on your public profile, even if you have an older lap-timer time. No GoPro date is published and no older record is substituted.

Article 15a — Session analyses and reviews

The session analyses provided by Tarmago (calculated summary, virtual coach review written in whole or in part by an artificial intelligence model and then checked automatically by Tarmago, gearing reading, comparisons) describe your data after the fact, for information only. They are not riding instructions, tuition or an instructor's advice, and may contain approximations or errors: the accuracy of a GPS, a lap timer and an artificial intelligence model is limited, and these checks do not rule out every error. The figures in the tables and charts are calculated by Tarmago; if a figure quoted in a text differs from them, the calculation prevails. The rider remains solely in charge of how they ride on track: they adapt it to their level, their machine, the conditions and the organiser's instructions, and never try to reproduce an observation at the cost of taking a risk. To improve, they should be coached by an instructor. To the extent permitted by law, Tarmago is not liable for the consequences of a riding decision taken solely on the basis of these analyses; this clause does not limit Tarmago's liability for personal injury or for its own fault.

Article 16 — Terms modification

Tarmago reserves the right to modify these Terms at any time. The applicable Terms are those in force when the user validates their order. Any substantial change will be notified by email to registered users.

Article 17 — Severability

If any clause of these Terms is declared null or unenforceable by a competent court, the remaining clauses remain fully in effect.

Article 18 — Applicable law and jurisdiction

These Terms of Sale are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing that, consumers may bring proceedings, at their choice, before the court of the place where they lived when the contract was concluded or where the harmful event occurred (article R631-3 of the French Consumer Code), or before the courts of Lille.

Article 19 — Tarmago+ subscription

This article applies to the Tarmago+ subscription, sold by JOH Consulting. Articles 5 and 6 do not apply to it.

19.1 Purpose. Tarmago+ is a subscription that gives access to the analysis of the riding sessions the subscriber uploads to Tarmago. Uploading files, the track trace, lap times, data export and the logbook remain free without a subscription.

19.2 Price and payment. The subscription is monthly (€5.99 incl. VAT per month) or yearly (€59 incl. VAT per year). A “Founders” offer at €39 incl. VAT per year is reserved for the first 100 yearly subscribers; this price is kept at each renewal as long as the yearly subscription continues without interruption. It is permanently lost if the subscription ends (cancellation taking effect, withdrawal, unpaid charge not settled within the period in Article 19.7) or if the subscriber switches to the monthly plan. The subscriber states their country of residence when ordering. Prices include all taxes: French VAT at 20% included for subscribers residing in the European Union or Monaco; for subscribers residing elsewhere, the same price is invoiced without French VAT, any tax due in their country being included in that price. The price is payable in advance, by card, through our payment provider Stripe; an invoice is available for each payment.

19.3 Free trial. A 14-day free trial is offered once per person and per card. A card is required at sign-up. During the trial, the analysis covers sessions from the last three riding days, up to 15 sessions; the whole history opens at the first payment. Unless cancelled before the end of the trial, the first payment is taken on the date shown before the order. A trial requested with a card already used for a trial is refused and the subscription stopped before any payment.

19.4 Term. The monthly subscription is concluded for an indefinite term: it is paid month by month and ends at the end of the paid month during which the subscriber cancels it. The yearly subscription is concluded for one year and renews tacitly for one-year periods, at the price set under Article 19.9; Tarmago sends the subscriber a dedicated email, no earlier than three months and no later than one month before the renewal date, reminding them that they may choose not to renew, with the deadline for not renewing shown in a clearly visible box (article L215-1 of the French Consumer Code, reproduced in Article 19.12).

19.5 Cancellation. The subscriber may cancel at any time, online and free of charge, from the “My subscription” page. Cancellation takes effect at the end of the current, already paid period; access stays open until that date. A confirmation stating the end date is sent by email.

19.6 Right of withdrawal. The subscriber has 14 days from sign-up to withdraw, without giving a reason, using the “Withdraw from contract here” button on the “My subscription” page or by email to contact@tarmago.com. Having asked for access to start immediately, a subscriber who withdraws pays for the part of the service provided until the withdrawal, pro rata (article L221-25 of the French Consumer Code); nothing is owed during the free trial. The refund is made within 14 days of the withdrawal, to the card used. An acknowledgement is sent by email.

19.7 Failed payment. If a payment fails, the subscriber is notified by email and the payment is retried automatically. Without settlement, access to the analysis is suspended no later than 21 days after the first failure, then the subscription ends.

19.8 End of the subscription. When the subscription ends, the account returns to the free plan: access to the analysis of sessions ends, including for sessions analysed during the subscription; it is restored with a new subscription. No data is deleted because the subscription ends: uploaded sessions remain viewable and exportable. Where Tarmago ends the subscription under Article 14, it informs the subscriber by email and refunds the part of the price for the remaining paid period, without prejudice to compensation for its own loss under general law.

19.9 Changes to the terms. By way of derogation from Article 16, the price and terms of the subscription never change during a period already paid for. Monthly subscription: Tarmago may change the price by announcing it to the subscriber by email at least one month before the charge to which the new price applies; a subscriber who refuses it may cancel free of charge before that date from “My subscription” (article R212-4 of the French Consumer Code). Yearly subscription: a new price can only apply from the next renewal and is announced in the reminder provided for in Article 19.4; a subscriber who refuses it does not renew. Other changes are limited to improvements and technical adjustments of the service that do not reduce the paid features or alter their essential characteristics; any other change is announced one month in advance, and a subscriber who refuses it may cancel free of charge, with a refund of the unused part of the paid period. The Founders price is kept under the conditions of Article 19.2.

19.10 Adults only. The subscription is reserved for persons aged 18 or over. The date of birth is requested when ordering if it is not already in the profile.

19.11 Legal guarantee of conformity.

The consumer is entitled to the legal guarantee of conformity if a lack of conformity appears during the whole period of supply of the service, that is, for as long as the subscription runs, from the supply of the digital content or digital service. During this period, the consumer only has to establish the existence of the lack of conformity, not when it appeared. The legal guarantee of conformity includes the obligation to supply all updates needed to keep the digital content or digital service in conformity for the whole duration of the subscription. The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following the request, free of charge and without significant inconvenience. The consumer may obtain a price reduction while keeping the digital content or digital service, or end the contract and obtain a full refund in return for giving up the digital content or digital service, if: 1° the trader refuses to bring the digital content or digital service into conformity; 2° bringing it into conformity is unjustifiably delayed; 3° it cannot be brought into conformity without costs imposed on the consumer; 4° bringing it into conformity causes significant inconvenience to the consumer; 5° the lack of conformity persists despite the trader's unsuccessful attempt to remedy it. The consumer is also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that an immediate price reduction or termination is justified. The consumer then does not have to ask first for the digital content or digital service to be brought into conformity. Where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for payment of a price. Any period during which the digital content or digital service is unavailable in order to be brought back into conformity suspends the remaining guarantee until it is supplied in conformity again. These rights result from articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. A trader who obstructs in bad faith the implementation of the legal guarantee of conformity incurs a civil fine of up to €300,000, which may be raised to 10% of average annual turnover (article L. 242-18-1 of the French Consumer Code). The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee gives the right to a price reduction if the digital content or digital service is kept, or to a full refund in return for giving it up.

19.12 Reproduced provisions. Under article L215-4 of the French Consumer Code, articles L215-1 to L215-3 and L241-3 of that code are reproduced in full below, in French, the only authentic version.

Article L215-1 Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu'il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction. Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction. Les avances effectuées après la dernière date de reconduction ou, s'agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu'à celle-ci, à l'exécution du contrat. Les dispositions du présent article s'appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l'information du consommateur. Par exception au premier alinéa du présent article, pour les contrats de fourniture de service de télévision au sens de l'article 2 de la loi n° 86-1067 du 30 septembre 1986 relative à la liberté de communication et pour les contrats de fourniture de services de médias audiovisuels à la demande, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la première reconduction, dès lors qu'il change de domicile ou que son foyer fiscal évolue. Article L215-1-1 Lorsqu'un contrat a été conclu par voie électronique ou a été conclu par un autre moyen et que le professionnel, au jour de la résiliation par le consommateur, offre au consommateur la possibilité de conclure des contrats par voie électronique, la résiliation est rendue possible selon cette modalité. A cet effet, le professionnel met à la disposition du consommateur une fonctionnalité gratuite permettant d'accomplir, par voie électronique, la notification et les démarches nécessaires à la résiliation du contrat. Lorsque le consommateur notifie la résiliation du contrat, le professionnel lui confirme la réception de la notification et l'informe, sur un support durable et dans des délais raisonnables, de la date à laquelle le contrat prend fin et des effets de la résiliation. Un décret fixe notamment les modalités techniques de nature à garantir une identification du consommateur et un accès facile, direct et permanent à la fonctionnalité mentionnée au deuxième alinéa, telles que ses modalités de présentation et d'utilisation. Il détermine les informations devant être fournies par le consommateur. Article L215-2 Les dispositions du présent chapitre, à l'exception de l'article L. 215-1-1, ne sont pas applicables aux exploitants des services d'eau potable et d'assainissement. Article L215-3 Les dispositions du présent chapitre sont également applicables aux contrats conclus entre des professionnels et des non-professionnels. Article L241-3 Lorsque le professionnel n'a pas procédé au remboursement dans les conditions prévues à l'article L. 215-1, les sommes dues sont productives d'intérêts au taux légal.

19.13 Withdrawal form. The subscriber may also withdraw by sending this form (model in the annex to article R221-1 of the French Consumer Code), or any other unequivocal statement, by email to contact@tarmago.com. It is also attached to the subscription confirmation email.

MODEL WITHDRAWAL FORM (Complete and return this form only if you wish to withdraw from the contract.) To JOH Consulting (Tarmago), 140 rue Jean-Baptiste Lebas, 59136 Wavrin, France — contact@tarmago.com: I hereby give notice that I withdraw from my contract for the provision of the following service: Tarmago+ subscription. Subscribed on: Name of consumer: Address of consumer: Email address of the Tarmago account: Signature of consumer (only if this form is notified on paper): Date:

Article version: tarmago-plus-2026-10-29.