Organiser Terms of Service

Article 3 — Commission and transfers

Tarmago charges a 7% commission (incl. tax) on each spot price and options (excluding insurance) booked through the platform. Optional insurances are paid in full (0% commission). Event creation and platform use are free for organisers.

The rider's payment is collected by Stripe and remains with Stripe until it is transferred. The transfer order to the organiser's connected Stripe account is triggered on the earlier of the following two dates: the day after the event (D+1) from noon, Paris time, or 85 days after payment. A booking made more than 85 days before the event is therefore transferred before the event. The time it then takes to reach the organiser's bank account depends on Stripe's payout schedule and on bank processing times; Stripe does not provide an escrow service.

The amount transferred for a booking is its price, including any part settled with a credit or covered by a discount funded by Tarmago, less the commission, then less any sums owed by the organiser that have become payable (Article 3b).

The transfer does not take place, or is deferred, only in the following cases: the booking is cancelled before the transfer (nothing is transferred for it); the event is cancelled or being cancelled (transfers are suspended until riders are refunded); the payment is disputed (Article 3c); the organiser's Stripe account is incomplete or restricted by Stripe (the transfer takes place as soon as the restriction is lifted); the transfer fails for a technical reason (it is retried). If the booking is cancelled after its transfer, Tarmago refunds or credits the rider and the transferred share becomes a sum owed by the organiser (Article 3b).

The organiser authorises Tarmago to send Stripe, on its behalf, the transfer orders that result from these Terms. These orders are calculated automatically from the bookings; the Tarmago team only intervenes to apply these same rules to the supporting documents received (payment dispute, force majeure, error), and each intervention is reasoned and logged.

Article 3a — Invoicing mandate

An organiser established in France authorises JOH Consulting, publisher of Tarmago, to issue and deliver, in the organiser's name and on its behalf, the invoices and credit notes for places and options sold on the platform (article 289, I-2 of the French General Tax Code). The mandate is accepted when the billing profile is saved in the dashboard; its date and version are recorded. Sales remain closed until the billing profile is complete.

Invoices are numbered in a series specific to the organiser, using the information it provides: identity, address, VAT scheme, VAT number, applicable rate or exemption statement. The organiser guarantees that this information is accurate, keeps it up to date and remains solely responsible for its invoicing and VAT obligations.

A copy of every document is made available to the organiser in its dashboard as soon as it is issued. The organiser has 15 days from that date to dispute an invoice in writing (contact@tarmago.com); otherwise the invoice is deemed accepted. An invoice that is rightly disputed is corrected by a credit note.

The mandate ends when the organiser account is closed, or by written notice, without affecting documents already issued. For an organiser established outside France, Tarmago gives the rider a payment receipt; the organiser issues its own invoices under the rules of its country.

Article 3b — Sums owed by the organiser

The only sums the organiser may owe JOH Consulting, publisher of Tarmago, under these Terms are: the cancellation penalty (Article 5); the already transferred share of a booking that was later cancelled, for which Tarmago refunded or credited the rider; the share of a payment lost following a dispute (Article 3c). Each is calculated according to the article that provides for it.

Each sum owed is set out in a statement sent to the organiser by email or, if there is no valid email address, by registered letter with acknowledgement of receipt or by hand delivery against a signed receipt. The statement gives the reason for the sum, the event or booking concerned, its amount, the date from which it will be deducted and how to challenge it. The sum becomes payable 15 days after the email is sent, after the registered letter is first presented for delivery, or after the date of the signed receipt. Until then, the organiser may challenge it in writing (contact@tarmago.com) with supporting documents: a justified challenge cancels it; a rejected challenge receives a reasoned answer.

Payable sums are set off, within the meaning of Article 1348-2 of the French Civil Code, against the amounts JOH Consulting must have transferred to the organiser under Article 3: subsequent transfer orders are reduced accordingly, in the order in which the sums became payable. A sum settled by set-off, by a reversal made with Stripe or by payment is cleared and is never recovered a second time.

A payable sum that could not be set off within 60 days, or when the organiser account is closed, is invoiced, payable within 30 days.

Article 3c — Payment disputes

When a rider disputes a payment with their bank, Stripe debits Tarmago for the disputed amount and a dispute fee. The transfer of the bookings paid by that payment is suspended until the dispute is closed; a transfer already made is not reversed during the dispute. Tarmago decides whether to contest and responds to Stripe; the organiser provides, on request and within 7 days, the relevant evidence (rider's attendance, how the event went, terms accepted). If the dispute is won, the transfer resumes under Article 3.

If it is lost, the amount lost is allocated to the bookings paid by that payment, in proportion to the part of each paid by card. For each, the organiser bears the same fraction of its share (price less commission) as the fraction of the price lost; Tarmago bears its commission and the dispute fees. Example: for a €200 booking with a €14 commission, a payment lost in full leaves €186 to be borne by the organiser and €14 plus fees by Tarmago. This share is a sum owed within the meaning of Article 3b; a transfer that has not yet taken place remains suspended until that sum becomes payable.

The loss is borne entirely by Tarmago when the dispute results from an error attributable to it (double charge, wrong amount, refund due and not made by Tarmago), and for a booking whose transfer was cancelled.